Submit a request – Merch Payables

Please choose your issue

Your email address

What is your issue?

Department Number

Does this answer your question?

Is this question related to an S4 converted location?

S4 Location

RTV Questions

I have unpaid invoices in exception status NMF (No Match Found) or MOT (Match out of Tolerance)

I have unpaid invoices that need to be disputed

Have you submitted a Dispute package?

Have you submitted a dispute package?

What is the status of the dispute?

Have you reviewed the Deduction Contact List on Supplier Hub?

https://supplierhub-resources.homedepot.com/hc/en-us/articles/360049478292-Chargeback-Deduction-Contact-List

Was your deduction identifier listed on the Deduction Contact List?

Please refer to the Deduction Contact List on Supplier Hub to find the appropriate contact for your deduction. Upon review, does the recommended direction provided answer your question?

Dispute Package #

Invoice Number

PO #

Store #

Invoice Date

Invoice Amount

Dispute Type

Is the package over SLA?

Do you have an open dispute package and the package number?

RTV Disputes Subcategory

RTV #

Do you have the remittance number?

Are you missing a copy of your Remittance and need it?

Are you enrolled in EDI 820 remittance and need EDI remit resent?

Are you missing payment on a single invoice?

Check/Remittance Number

Check Date

Check Amount

Deduction Amount

Deduction Reference #1

RTV Dispute Amount

RTV Dispute Date

RTV Dispute Number

Rebate/Coop Questions

For general questions regarding rebate contracts please send an email directly to accountsreceivable_inquiries@homedepot.com For questions related to Incremental Co-op contacts, please contact Incremental@homedepot.com . If you need Purchase order details related to a rebate/co-op contract please select the “Purchase order details needed” option on this form. Please note: purchase order details will no longer be provided through the email boxes mentioned above

Contract number

The contract number cannot exceed 8 digits and the last digit has to be a letter. Ex: 1999922M

Beginning Fiscal Period

Ending Fiscal Period

Subject

Description

Beginning Fiscal Year

Format YYYY

Ending Fiscal Year

Format YYYY

Attachments

Add file or drop files here